From registration to resolution
The process is designed to be straightforward. You provide information about your experience. We assess it and, if a claim goes ahead, the instructed solicitor handles the legal proceedings on your behalf. Stage timings on this page are our estimates, not guarantees.
- 1
Check your eligibility
About 2 minutesAnswer a short series of questions on the eligibility form about which platforms were used, the age of the user, and how social media affected their wellbeing. The form adapts based on your answers — you only answer questions relevant to your situation.
- 2
We assess your case
Typically a few days to 2 weeks (our estimate, not a guarantee)Our system reviews your answers and categorises your case by type and severity. Cases that appear stronger are prioritised for deeper screening. You receive a preliminary assessment immediately after completing the form. It is not a decision on whether you have a claim. Timings vary and we cannot promise a date.
- 3
Structured screening
Usually around 2–3 weeks (our estimate)For cases that meet the initial threshold, we aim to carry out a more detailed screening through short secure follow-ups. Each should take about 3–5 minutes and builds a picture of the impact. This is not a diagnosis. It is a structured assessment to support your legal case.
- 4
Legal review
OngoingYour case is reviewed by our instructed solicitor. The strongest cases may be selected as potential lead cases. Qualifying cases would be entered on the group register if the court makes a Group Litigation Order.
- 5
The case proceeds
Several years possibleIf a Group Litigation Order is made, the claims are managed together and lead cases may be tried. The court’s decisions on the common issues bind those on the group register. You are kept updated throughout. Group litigation can take several years and nobody can predict the timescale. Most group members are not asked to attend court.
What does it cost?
There is no upfront cost to register or to take part in the screening. If a claim goes ahead, the legal costs would be handled through a damages-based agreement, a conditional fee (“no win, no fee”) agreement or third-party litigation funding. The exact terms would be set out in the client care agreement with the instructed solicitor, and you would see it before you sign anything.
What is a Group Litigation Order?
A GLO is an order a court can make under the Civil Procedure Rules to manage claims that raise common or related issues. The claims are entered on a group register, lead cases are usually tried, and a judgment on the common issues binds those on the register unless the court orders otherwise. People opt in by joining the register, so it differs from a US class action. Whether a GLO would be made is a decision for the court.
Do I need a lawyer?
YourSolicitor.com works with regulated solicitor firms who handle the legal proceedings on your behalf. You do not need to find or instruct a lawyer yourself.
Will I have to go to court?
Probably not. Lead cases may go to trial and most group members in a GLO are not asked to attend, but a court can ask for evidence from individual claimants. Your participation is mainly through the registration and screening process.
More answers are on the FAQ page, and parents can start with our guide for parents. Adults who used these apps as children can read the guide for young people. The evidence behind the claim is set out on the case page, the US decisions so far are on the court cases page, and our privacy policy explains how your information is handled.